Support

No. PeakBites is pickup only. That is a big part of why the prices are so low — restaurants skip delivery costs and pass the saving on to you. You order in the app, then collect your food at the restaurant.

Restaurants run limited campaigns offering exactly their Top 3 best-selling dishes at heavy discounts during a set time window. Each campaign shows a live countdown and the discounted price against the original. When the window closes, the deal ends.

Track your order in the app as it moves from pending to preparing to ready for pickup. When it is ready, the app shows a large pickup code. Show that code at the counter and the restaurant will hand over your order.

Yes. Choose cash on pickup at checkout and pay at the counter when you collect your food. You can also pay online by card, processed securely by Stripe.

You can cancel an order in the app while it is still pending. Once the kitchen starts preparing it, cancellation is no longer available. For any other issue — a missing item, a problem at pickup, a payment question — email support@peakbites.app and we will put it right.

Open the app and go to Profile, then Settings, and choose account deletion. Your account is removed and your past orders are anonymised. If you get stuck, email us and we will help.

We would love to hear from you. Email support@peakbites.app with the subject line "Restaurant partnership" and a little about your restaurant. We will take it from there.

Two reasons, usually. Either the campaign's time window ended, or the restaurant's discounted portions sold out — restaurants can cap how many portions they sell at the peak-hour price. Check back for the next campaign, or add the restaurant to your favourites.